Before Calling for an HVAC Emergency Service Appointment

Before calling for an HVAC emergency service appointment, please read the tips below. It may prevent a service call or help us diagnose your problem quicker.

Gas Furnace or Heat Pump - No Heat

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the heat pump is operating.
• Try to get the heat pump to turn on by raising the thermostat to its highest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Is there a switch on the heater or at the top of stairs that is off?
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• If the problem persists, please call us.

Gas Boiler - No Heat

• Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position.
• Try to get the boiler to turn on by raising the thermostat to its highest temperature setting.
• Check the power disconnect switch by the boiler.
• Check the fuse/breaker at the electrical panel for the boiler.
• Check to make sure you have fuel oil or check to make sure the gas control valve to the boiler is open.
• Check the pilot light. (Electronic ignitions will not have a pilot light).
• You can reset the boiler switch on/off to reset any boiler lock outs (on newer models)
  and the boiler will try to start again.
• If the problem persists, please call us.

Air Conditioner or Heat Pump - No Cooling

• Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow, or AUTO, if you want the blower to operate only while the air conditioner is operating. If the blower motor/ fan comes on when the fan is switched to ON, you know you have power to your system.
• Try to get the air conditioner to turn on by lowering the thermostat to its lowest temperature setting.
• If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow. Also a unit low on Freon will freeze indoor coil, air flow will be weak or none.
• Make sure all registers are open and not obstructed.
• Check the power disconnect switch by each unit (outdoor and indoor).
• Is there a switch on the heater or at the top of stairs that is off?
• Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
• Remember air conditioners have a 5 minute time delay most of the time, so be patient.
• If the problem persists, please call us.